Terms and Conditions

The following terms and conditions apply to all in-person, phone and email orders. (Additional terms and conditions apply to orders from our online Shop.)

• • Payment. You can pay for your project online at the time of the order. Offline projects can be paid for at pickup. Payments can be made using one of the following methods:
    • Credit/Debit: Securely pay online or in person using your credit or debit card.
    • PayPal: Use your PayPal account to pay an electronic invoice.
    • Account: If you have an account with us (apply here) you can pay in accordance with the existing credit arrangement.
    • Cash or Check: Yes, we accept cash money as well as approved checks.
  • Pick Up. When you receive notice that your order is complete, you can pick it up at our Georgetown location any time during our normal business hours (Mon-Fri 9-530 | Sat 11-4).
  • Delivery. The following conditions apply to delivery:
    • Delivery to any address within 5 miles is free for orders over $200.
    • Other local deliveries are a flat $19.
    • Same day delivery is possible for many orders. Contact us to confirm availability.
  • Sales Tax. DC Sales Tax of 6% will be automatically added to all orders. If you are tax-exempt, you’ll need to send us a copy of your exemption certificate.
  • Files. Read this page
    • Pre-flight your art before sending to catch common print problems such as fonts, image resolution issues, formatting problems such as missing bleeds or trim marks, and color vs. black printing.
    • You can upload print-ready artwork when you place your order or send via email at any time.
    • If we discover problems with your file(s) we’ll notify you by email.